Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange so please keep the invoice copy with you.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as Medical Compression Garments.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will inform you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your bank account or original method of payment, within two of working days.
Exchanges
We only replace items if they are defective or damaged from the factory. is not includes the damage from user misuse. If you need to exchange it for the same item, send us an email at {sales@emarcomedical.ae} and send your item to: {Dubai-Garhoud}.
Shipping returns
ou will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {sales@emarcomedical.ae} or by WhatsApp +971 56 506 8510 for questions related to refunds and returns.